PLATINUM COLLECTION
Shipping, Return & Refund Policies
Please review the following policies carefully before making a purchase. By completing a transaction with Platinum Collection, you agree to the terms outlined below.
VEHICLES — USA ONLY
Shipping & Delivery Policy
Thank you for choosing Platinum Collection. This shipping policy applies specifically to vehicle purchases from our Cars Collection.
Shipping Coverage
We offer delivery across the United States.
Shipping Cost
We provide free shipping on all vehicle orders within the USA. No additional delivery fees will be charged.
Processing Time
All vehicle orders are processed within 1 business day after full payment confirmation.
Delivery Time
We offer 1-day shipping. Once your vehicle is dispatched, it is expected to be delivered within 1 business day, depending on location and scheduling.
Shipping Method
Vehicles are delivered through licensed and insured auto transport carriers to ensure safe and secure handling.
Order Updates
You will receive confirmation and delivery updates once your vehicle has been scheduled for shipment.
Delivery Requirements
An adult (18+) must be present at the time of delivery to receive and sign for the vehicle.
Inspection Upon Delivery
Please inspect the vehicle upon arrival. If there are any concerns, notify the driver immediately and contact our support team.
Delays
While we aim to deliver within 1 day, rare delays may occur due to factors such as weather or transport logistics.
Contact Us
For any shipping-related questions, please contact our support team at Platinumcollectionpb@gmail.com.
VEHICLES — USA ONLY
Return & Exchange Policy
Thank you for choosing Platinum Collection. Please review our return and exchange policy carefully before making a purchase.
No Returns
All vehicle sales are final. We do not accept returns under any circumstances once the purchase has been completed.
Exchanges Only
We do accept exchanges under specific conditions. You must contact us within 24 hours of delivery to request an exchange.
Exchange Conditions
- Vehicle must be in the same condition as delivered
- Must not have been driven excessively or modified
- Request must be made within 24 hours of delivery
- Vehicle must pass a re-inspection process
Exchange Process
Our team will guide you through the next steps. Any price difference must be paid by the customer. If the exchanged vehicle is of lower value, the difference may be issued as store credit.
Shipping for Exchanges
Customers may be responsible for any transportation or logistics costs related to the exchange process unless otherwise agreed.
Non-Eligible Situations
We do not accept exchanges for:
- Change of mind after the allowed timeframe
- Minor cosmetic preferences
- Damage caused after delivery
To request an exchange, please contact our support team within 24 hours of receiving your vehicle.
PLATINUM COLLECTION LLC
Refund Policy
At Platinum Collection LLC, we are committed to customer satisfaction. To request a refund, all requests must be submitted in writing via email to info@platinumcollectionpb.com.
Processing & Timeline
Upon receiving a valid and complete refund request, Platinum Collection LLC may take up to 30 business days to review, approve, and process the refund.
Thank you for your business.
Platinum Collection Management Team
